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WeSabi.com: Three Takeaways From Faith History’s Interview With Sanni Murtala

Phony artisans, dishonest service providers, we all have in one way or another encountered them. Sanni Murtala faced a similar problem when he moved to his new apartment. WeSabi.com was his answer to this problem. WeSabi.com is an on-demand service platform that helps individuals and businesses find

Faith History interviewed Sanni Murtala, one of the Co-founders, earlier in the year. You can check out the interview here and here. We have picked out the three major takeaways from the interview.

 

Sanni Murtala: WeSabi.com Is Making It Far Easier To Find Reliable Artisans

Sanni Murtala moved into a new apartment in Abuja sometime ago. He had a linking sink and needed to get his AC installed. He reached out to a number of his friends for reliable contacts. None of the artisans showed up despite several phone calls. He later had to make use of contacts he found on a number of buildings. Sanni eventually got his sink and AC fixed after three weeks. The artisans he used did a mediocre job. The process was also quite  difficult and painful.

Sanni started WeSabi to make it easier for Nigerians like him who have a hard time finding reliable artisans. This is the holy grail of a great service or product. Does it make life ‘way’ easier for your target customers? If the answer is yes, then you have something on your hands.

 

Sanni Murtala: WeSabi.Com Is Helping Reliable Artisans Get Found Quite Easily

The startup doesn’t only solve a problem for end users it also solves a problem vendors have. In this case the vendors are artisans. There were great artisans as Sanni would later find out. The problem was there were way more unreliable artisans. The few excellent artisans found it tough to connect with their target clients. The artisans on the platform include Plumbers, AC Technicians, Electricians, Laundry Machine Repairers etc.

The more problems your business solves the better. More people would depend on your service for everyday living.

 

Sanni Murtala: WeSabi.Com Is Big On Trust And Quality Assurance

One of the barriers many online businesses face is the issue of trust. The major E-commerce startups in Nigeria had to overcome this barrier with offers like pay on delivery. WeSabi.com provides a professional indemnity insurance to its client in the case of theft and damages. This helps prospective client feel comfortable with using the platform. The startup also runs several checks and due diligence on the artisans on its platform.

One way it ensures it provides skilled and reliable artisan is by partnering with vocational centers to get access to them. WeSabi.Com also trains it artisans in skills such as customer service to ensure its end users get great service.

If prospective clients don’t trust they won’t do business with you. Startups that pay attention to what customers think about them and adjust accordingly will keep winning. Great service is one of the major attributes of successful businesses.

 

Do check out the full interview with Sanni Murtala here and here. You can also listen to other episodes of the show on Soundcloud or iTunes. Got any thoughts? Let us know in the comments.

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